appreciate their service and advice
John showed up. With our questions and answers John sized it up that it may have been a "bridge"causing the problem. He checked out the machine. It seemed to be working fine. He recommended not using the broomstick method for checking for bridges as it might damage the machine. If salt is not used, pour hot water into the machine and a crater should show. John recommended not using the broomstick method for bridge detection as it might cause damage to the machine. He said also to just bump the machine every time I go back to make sure bridges do not form. if I asked him if I could mix crystals with pellets and he said I could.
I thank John for coming over and clarifying the matter. i will communicate his advice to GE customer service that the manual should not have the broomstick method.
I thank Pam for setting up the appointment and asking the tech about my situation.
Thank you, Don
in Irvine, CA